Terms of Service

Acceptance of Terms

By accessing our website, contacting us, enrolling in a session, joining a masterclass, participating in a stress relief program, or otherwise using any service offered by Artiva New Works, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these terms, you should not use our website or services. If you are using our services on behalf of another person or organization, you represent that you have authority to act on their behalf.

Services We Provide

Artiva New Works offers creative, educational, supportive, and wellness-oriented services that may include individual art therapy-related sessions, group masterclasses, stress relief programs, session scheduling support, client communications, and related digital or in-person experiences.

Bookings and Scheduling

Bookings are subject to availability and are not final until confirmed by Artiva New Works. We may request additional details needed to process your session, coordinate logistics, or assign the appropriate service pathway.

• Clients should provide accurate contact information at the time of inquiry or booking.
• Requested session times are provisional until confirmation is issued.
• We may decline, postpone, or modify a booking if required for operational, safety, or capacity reasons.
• Group services may be subject to participant minimums, maximums, or program-specific requirements.

Payments and Fees

Certain services may require payment in advance, partial prepayment, deposits, or payment upon confirmation, depending on the nature of the booking. By purchasing or booking a paid service, you agree to pay all applicable fees communicated at the time of booking.

• Prices may change from time to time without prior notice for future bookings.
• Quoted or listed pricing applies only to the specific service offered at that time.
• Late payments, unpaid balances, or charge disputes may delay future bookings or access to services.
• Where applicable, taxes, processing fees, or third-party platform fees may be added separately.

Cancellations, Missed Sessions, and Rescheduling

We ask clients to provide reasonable notice if they need to cancel or move a scheduled service. Because many offerings are time-based and capacity-managed, missed appointments or late cancellations may reduce our ability to reassign the session slot.

• Rescheduling requests are handled based on availability and cannot be guaranteed.
• Missed appointments may be treated as completed time that is not eligible for refund or credit.
• Late arrival may shorten the effective duration of a session.
• For group events, workshop seats and attendance spaces may be non-transferable unless we approve otherwise in writing.

Client Responsibilities

To help us provide a safe, respectful, and effective environment, clients agree to engage with our services in good faith and with appropriate conduct.

• Provide accurate booking details and notify us promptly of relevant changes.
• Attend scheduled services on time and participate respectfully.
• Refrain from abusive, discriminatory, threatening, or disruptive conduct.
• Use materials, exercises, and recommendations at your own discretion and responsibility.
• Ensure that any minors participating are authorized and supervised as legally appropriate.

Wellness, Educational, and Support Disclaimer

Our services may include reflective, supportive, creative, therapeutic-adjacent, educational, or stress relief-oriented experiences. Unless explicitly stated otherwise in writing for a specific offering, our website content, programs, workshops, and communications are provided for general informational, creative, and wellness purposes.

They are not a substitute for emergency intervention, crisis response, medical care, psychiatric treatment, diagnosis, legal advice, or other licensed professional services that may be required in your situation.

• If you are experiencing an emergency, crisis, or urgent mental health concern, seek immediate local professional assistance.
• You remain responsible for your own decisions, actions, and responses before, during, and after participation.
• Outcomes vary by participant, and no specific emotional, personal, or therapeutic result is guaranteed.

Intellectual Property and Materials

All website materials, written content, visual elements, downloadable resources, workshop structures, session materials, branding, graphics, and service-related documentation provided by Artiva New Works remain our property or the property of our licensors unless stated otherwise.

• You may use purchased or provided materials only for personal, internal, or expressly permitted purposes.
• You may not reproduce, republish, resell, record, distribute, or commercially exploit our materials without written permission.
• Group materials and teaching frameworks may not be copied into your own paid programs or redistributed to third parties.

Website Use and Communications

You agree to use our website and communication channels lawfully and respectfully. You may not use our website to transmit harmful code, impersonate another person, attempt unauthorized access, scrape protected content, or interfere with the proper functioning of the site.

When you contact us by email or other provided communication methods, you consent to receive service-related responses, scheduling messages, administrative notices, and reasonable follow-up communications connected to your inquiry or booking.

Disclaimers and Limitation of Liability

To the maximum extent permitted by law, Artiva New Works provides its website and services on an “as is” and “as available” basis, without warranties of any kind except where such warranties cannot be lawfully excluded.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost opportunities, emotional distress claims beyond the extent allowed by law, loss of data, service interruption, or third-party platform failures.

To the fullest extent permitted by applicable law, our aggregate liability arising out of or related to your use of our website or services will not exceed the amount you paid to Artiva New Works for the specific service giving rise to the claim, if any.

Suspension or Termination of Access

We reserve the right to suspend, refuse, or terminate access to our website, communications, or services where reasonably necessary, including for non-payment, abusive conduct, repeated missed appointments, misuse of materials, legal compliance, or behavior that creates risk to our team, participants, or operations.

Termination or suspension does not automatically cancel outstanding payment obligations that arose before the termination date.

Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or relating to these terms, the website, or our services will be handled in the appropriate courts located in or serving California, unless applicable law requires otherwise.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Contact Information

For questions about these Terms of Service, bookings, client support, or service-specific inquiries, please use the contact information below.