Privacy Policy
This Privacy Policy explains how Artiva New Works collects, uses, stores, and shares personal information when you visit our website, contact us, request support, schedule services, or participate in sessions, masterclasses, or wellness programs.
Information We Collect
We may collect information you provide directly to us, information created through your interaction with our services, and limited technical information collected automatically through website use.
Contact Details
Name, email address, phone number, scheduling details, and information you submit through inquiries or booking requests.
Service Information
Information relevant to your requested session, participation preferences, support inquiries, and communication history.
Payment Data
Limited transaction-related details associated with payments, invoices, confirmations, or service records.
Technical Data
Basic usage information such as browser type, device information, pages viewed, and general website activity.
How We Use Information
We use information we collect to operate our website, respond to inquiries, manage bookings, support clients, improve our services, and maintain the safety and quality of the participant experience.
- To respond to your messages and provide requested information.
- To schedule, confirm, deliver, or follow up on services and programs.
- To manage administrative records, support requests, and internal operations.
- To send service-related notices, updates, reminders, or policy changes.
- To improve website functionality, service design, and participant experience.
- To protect our business, clients, team members, and systems from misuse or unauthorized activity.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, scheduling history, support management, business operations, dispute resolution, and legal or accounting needs.
Retention periods may vary depending on the type of information involved, the nature of the relationship, and operational or legal requirements applicable to the record.
Cookies and Analytics
Our website may use cookies, similar technologies, or analytics tools to understand general visitor behavior, maintain website functionality, improve performance, and enhance user experience.
- Some cookies may be required for core site functionality.
- Analytics tools may help us understand page visits, navigation behavior, and overall site performance.
- You may be able to limit or disable cookies through your browser settings, though some features may function differently.
Data Security
We take reasonable administrative, technical, and organizational steps designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure. For that reason, we cannot promise absolute security.
Your Choices and Rights
Depending on your location and applicable law, you may have the ability to request access to, correction of, deletion of, or limitation of certain personal information we hold about you.
- You may request updates to inaccurate or outdated contact information.
- You may ask questions about how your personal information is used.
- You may request that we review or delete certain information, subject to operational or legal limitations.
- You may opt out of non-essential promotional communications where such communications are used.
Children’s Privacy
Our website and services are not directed to children acting independently without appropriate adult involvement. If a service is intended to include a minor, the relevant parent, guardian, or authorized adult is responsible for the booking, participation approval, and any information shared in connection with the service.
Third-Party Services and Links
Our website or communications may rely on third-party tools, platforms, integrations, or hosted services. We are not responsible for the independent privacy practices of third-party providers, websites, or platforms that are not owned or controlled by Artiva New Works.
We encourage users to review the privacy policies of any third-party services they choose to use.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, services, or legal considerations. When changes are made, the updated version will be posted on this page with a revised effective date.
Continued use of the website or services after an updated policy becomes effective constitutes acceptance of the revised policy to the extent permitted by law.
Contact Information
If you have questions about this Privacy Policy or would like to contact us regarding personal information, please use the details below.